FAQ
ABOUT THE ORGANIZATION
Who created My Peak Challenge?
Sam Heughan is the founder of My Peak Challenge.
Is My Peak Challenge based in Scotland?
No, My Peak Challenge was founded by Scottish actor Sam Heughan and has members from around the globe, but its headquarters is in the United States.
Are MPC’s charity partners nonprofit organizations?
Yes, MPC’s charity partners are all internationally recognized nonprofit organizations.
Does Sam Heughan get paid by My Peak Challenge?
No, Sam Heughan is not paid by MPC.
Is My Peak Challenge a nonprofit organization?
No, My Peak Challenge, LLC, is a service-providing organization that offers its members editorial and tutorial lifestyle-improvement content while raising funds and awareness for its charity partners.
How much of the membership fee is donated to charity?
Fifty percent of net membership fees (after payment processing, membership gift, fulfillment and admin fees) is donated directly to our charity partners.
What is the remainder spent on?
The remainder is invested in creating and growing this platform, its service, its costs and the expenditures of its operation (including but not limited to: costs of goods, costs of production, development, staff, contractors, platform, hosting, rent, utilities, fixtures, equipment, payroll, insurance, taxes, legal, accounting, inventory, and marketing, being among the most frequent operating costs and expenses).
Does MPC receive half of all funds raised?
No. The total amount raised by MPC comes from a number of other sources, many of which MPC receives nothing from. For example, there are direct donations via our JustGiving pages, merchandise sales, any profit from Gala ticket sales, and funds raised via special campaigns such as the Munro Step Challenge in support of Blood Cancer UK. Funds raised via those methods are included in the grand total raised, but MPC does not receive part of (and in fact, in most of those cases receives no) funds raised via those campaigns.
Can I use MPC and/or Peaker branding for merchandise?
No, “My Peak Challenge” and “Peaker” are both trademarked and their unauthorized usage constitutes copyright infringement.
Can I use the MPC model or its program outside the MPC membership platform?
No, My Peak Challenge and its content are solely created for MPC and its platform. Outside usage and/or replication of the model are prohibited.
ABOUT THE MEMBERSHIP
When will I receive my membership gift?
Please allow six to eight weeks from registration for domestic (U.S.) receipt of your MPC membership gift. International shipping sometime takes a little longer.
Can I exchange or return my membership gift?
The membership T-shirt is a gift as part of your membership benefits. Unfortunately, we can’t offer returns or exchanges on the gift.
I live outside of the U.S. Will I have to pay import taxes on my membership gift?
MPC is headquartered in the U.S., and all products ship from here. Occasionally, depending on where you live, customs and/or import taxes may be assessed on any package you receive from abroad. MPC is not responsible for these charges and has no control over when or whether they are assessed.
Is the program available for all ages?
Yes. However, if you're under 18, we request that you acquire parental consent and supervision. The Facebook group is only available to members ages 18 and older.
Can I get a refund when I cancel my membership?
Upon registration, you will be given access to the platform for 12 months from the day you sign up or the launch of the program, whichever is later. We have a 30-day cancellation policy (from the date of registration). If you would like a refund of the portion of your membership fee that will be donated on your behalf to our charity partners, you will be required to request as much.
ABOUT THE PROGRAM
Can the training program be done at the gym or at home?
The MPC Move programs are designed to be done either in a gym or at home. As you get stronger and fitter, however, you may need to invest in some basic training equipment (dumbbells or kettlebells, for example) to continue to progress at home.
Is this program available globally?
Yes, MPC is available worldwide. However, restrictions may apply in countries with strict internet access regulations.
Do I get a full year no matter when I sign up?
Yes, memberships last for a full year from date of purchase and grant you access to the existing program for that duration.
How do I come up with a challenge?
There’s no requirement to have a challenge when you start the MPC program. Think about something you’ve always wanted to do. That’s always a good place to start. There’s no formal method to declare your goals or challenge, but most people choose to use the members’ Facebook group for that purpose. You can also find the Challenge Planning Worksheet on the program platform to help you reach your goals.
How does the training program cater to people with different abilities?
Two ways. One, we offer a variety of programs in the Move section, each of them targeted at a different starting fitness level. But beyond that, each program can be further personalized by choosing a “variation” for each exercise in the program. The variations are available in the Exercise Variations library, where they are presented from basic to more advanced, so as you gain flexibility or strength or fitness, you can progress through the variations while still completing the workout as written. Which variation you choose to start with depends on your abilities, and we always recommend that you consult your physician before starting a new training program, just so you’re clear on what movements are strictly off-limits for you.
My doctor/physical therapist/nutritionist/other health professional wants to understand the training and nutrition program I’m doing. How can I share it with them?
Your health is of utmost importance to us, and we encourage you to involve your health care team in your fitness regime. We recommend you share a sample workout with your doctor or physical therapist or other health provider, where needed.
ABOUT THE PRIVATE FACEBOOK GROUP FOR MEMBERS
Is membership in the private Facebook group required?
No, joining the Facebook group is voluntary and serves as added value to your membership. You do not need to be a member in the group to complete the MPC program. Membership in the group is at the discretion of the group admins and can be revoked at any time.
How long does it take to get accepted into the private Facebook group?
We cross-check every name in the queue for the Facebook group against our membership list. This takes time, so it can occasionally take a week or more to be accepted. We try to clear the queue once per business day.
Why was I not accepted into the private Facebook group?
We cross-check every name in the queue for the Facebook group against our membership list. Non-members or those who have not provided their order number or the email address with which they registered are not accepted. The most common reason a member is removed from the queue is because the name on their Facebook account differs from the name on our membership list. If this is the case for you, please contact us to let us know.
How can I contact an admin of the Facebook group?
We do not respond to DMs, so please contact us for assistance.
Why has my post been removed from the Facebook group?
MPC reserves the right to remove any post it considers in violation of its Group Rules. We also often close comments on posts that are, for whatever reason, not appropriate for the group. The Group Rules are shared with all members via the email invitation to the group. They are also pinned as an announcement in the group itself.
I have been removed from the Facebook group. Can I access the group again?
MPC reserves the right to grant access to the private Facebook group based solely on its own discretion. If group rules have been violated, we will consider the severity and make a judgment based on that.
If I remove myself from the FB group, can I rejoin the group again whenever I wish?
If you have been removed from the group or remove yourself voluntarily, your return to the group will be at our discretion.
I have a question not covered here.
Please contact us.
DISCLAIMER
Please be advised Sam Heughan will NEVER personally solicit funds from members. If you receive a personal message or solicitation from “Sam Heughan” asking for money, please ignore it and report as spam to the relevant platform (Facebook, Twitter, Instagram, TikTok, Google, etc.). You may also want to block the account that sent it, for your own continued safety.
